POLICIES
Our policies ensure a safe, professional, and productive training environment for all participants.
REGISTRATION & PAYMENT
- All registrations must be completed online or by contacting our office directly
- Full payment is required at the time of registration unless a payment plan has been arranged
- We accept major credit cards, checks, and electronic transfers
- Payment plans are available for multi-session programs - contact us for details
CANCELLATION POLICY
- Full Refund: Cancellations made 30+ days before program start date
- 50% Refund: Cancellations made 14-29 days before program start date
- No Refund: Cancellations made less than 14 days before program start date
- Credit transfers may be available for medical emergencies with documentation
- Weather-related cancellations will be rescheduled or credited
CODE OF CONDUCT
- Respect for coaches, staff, and fellow participants is mandatory
- Participants must arrive on time and prepared for training
- Proper hockey equipment (skates, helmet, gloves, stick) is required
- Unsportsmanlike conduct will not be tolerated
- Parents and spectators must remain in designated areas
HEALTH & SAFETY
- Participants must be in good physical health to participate
- All injuries must be reported to staff immediately
- We maintain comprehensive liability insurance for all programs
- Participants are responsible for their own equipment and personal belongings
- Emergency contact information must be provided at registration
CONTACT US
If you have questions about our policies or need clarification, please contact us:
Email: [email protected]
Phone: 1-833-966-APEX (2739)